Letter of Engagement

We are excited to be presenting it to you, as we know that it marks the start of exciting and positive times ahead for you.

The purpose of this letter is to set out our terms for carrying out the work and to clarify our respective responsibilities based on the services you've selected.

Our responsibilities to you

We will create an initial website based on a selected by your plan.
We will enable a 30 days trial free of charge.
We shall create the initial website concept that includes up to 5 website pages as part of the standard price of the offering. Any additional page will be charged at rates per page or per hour.
We shall deliver up to 3 revisions of the initial website concept as part of the standard price of the offering. Any additional revisions will be charged at rates per page or per hour.
If you go with a commerce plan, we can assist you and add up to 10 products in your eCommerce shop as part of the standard price of the offering. Any additional product items you request to be added by us will be changed at rates per product.
We will deliver up to two hours of virtual consultations regarding how to make the best of your content on your website. Any additional consultation will be charged according to our rates unless agreed otherwise.
We will deliver 1-hour onboarding virtual training.
We will host your website on our hosting platform and make sure it is online. We don’t work with other hosting options other than our platform.
We will store your data securely and encrypted.
We will not share any information or intellectual property you provided us with 3rd party vendors unless enforced by law.
We will provide you with email support according to the selected plan and the terms and conditions.

Your responsibilities to us

You represent and warrant that you own all rights to your user content.
You agree to provide on-time content, materials, and information required to provide consultative services to you.
You must keep your service accounts safe and ensure others don't have access to your passwords and other authentication credentials. We're not liable for any acts or omissions by you or anyone else in connection with your accounts.
Our services allow connecting your own Domain. You're solely responsible for your Domain. We aren't liable, and we don't control your Domain.
You will update the terms and conditions page and the privacy policy page for your DIY Websites website. We're not liable for any losses or if the dispute is opened regarding these pages or their absence.
You're solely responsible for your eCommerce and compliance with any laws or regulations related to it.
You're solely responsible for all taxes and fees associated with your eCommerce.
You're solely responsible for handling any complaints or comments related to your eCommerce.
You must make sure you use virus-free software to use our services. We're not liable for any losses caused by the use of compromised devices by you.
You agree to keep the 'Powered by DIY Websites' link at the bottom of the screen on your site.

Product specific terms

Some limitations apply when you use our platform.

Our services provide flexibility in designing a web page; this is achieved by combining different pre-designed layouts, components, and interfaces on a web page to deliver a great user experience. The content (text, images, or other media) within the pre-designed layouts, components, and interfaces can be edited at any time by you. However, pre-designed layouts, components, and interfaces themselves are not subject to modification, and they shall be used as they are.
Using the eCommerce platform, you can specify shipping options. That functionality allows you to select different shipping options and prices, e.g., Collect In-Store, Regional, Country, or International shipping. It allows you also to specify free shipping above specified amounts. However, this functionality is not subject to modification and shall be used as-is.
All eCommerce pages have pre-designed, flexible, user-friendly layouts and interfaces. However, these interfaces are not subject to modification. This refers to the page pre-designed layouts, interfaces, and not the content. You can change content like text, images, and media at any time.

Our rights

We reserve these rights, which we may exercise at any time and in our sole discretion, and without liability or notice to you:

We may change parts of the products, services, and their functionality.
We may suspend or discontinue some of the features and functionality.
We may terminate, suspend, limit or disable access to your accounts or parts, some or all of your sites, if we conclude that you are violating our terms and conditions.
We have the right to classify if you require us to make content changes or system changes for your website and threaten such changes accordingly to our content change offerings, terms, and policies, or system change offerings, terms, and policies.

Fees and refunds

You may be asked to pay a deposit fee upon starting the engagement. You will not be entitled to any refund, discount, or reimbursement for the deposit or unused services. We may change our fees at any time. We'll provide you with advance notice of these fee changes via the services.

Automatic subscription renewals

To ensure uninterrupted service, we'll automatically bill you for certain Paid Services from the date you submit your initial payment and on each renewal period or amount afterward until cancellation. You authorize us to do this. We'll let you know in advance if you're purchasing a Paid Service that includes auto-renewal payments. You can cancel auto-renewal at any time via the Services. While you may cancel any paid services at any time, you won't be issued a refund except at our sole discretion or if legally required.

Termination of engagement

We reserve the right to withdraw from the engagement at any time with immediate effect on written notice to you or your company. In that event, we will not be required to carry out further work and shall not be responsible or liable for any consequences arising from termination.

Timing of our services

If you provide us with all information and explanations on a timely basis in accordance with our requirements, we will plan to undertake the work within a reasonable period of time to meet any regulatory deadlines as advised to us. Failure to complete our services before any such regulatory deadline does not, of itself, mean that we are liable for any penalty or additional costs arising.

Electronic and other communication

We may, if appropriate, communicate with you and with third parties by email or other electronic means. It is the responsibility of the recipient to carry out virus checks on any emails and any attachments received.

We cannot guarantee the security of emails or when they will arrive. We are not responsible for any loss or damage caused by emails arriving late, or loss or damage caused by email security being compromised.

Applicable law

This engagement letter and the attached schedules are governed by and shall be construed in accordance with Irish law. The courts of the Republic of Ireland will have exclusive jurisdiction in relation to any claim, dispute, or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right to object to any action being brought in those courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction.

Confirmation

This letter supersedes any previous engagement letter. Once it has been agreed, this letter will remain effective until it is replaced. You or we may vary or terminate our authority to act on your behalf at any time without penalty. Notice of variation or termination must be given in writing.

This letter should be read in conjunction with the service standard terms and conditions.

By signing this letter of engagement, you also agree to the service standard terms and conditions.

The e-signature below shall have the same force and effect as an original signature.